Sales FAQs

Below are the most Frequently Asked Questions related to our products, pricing, licensing, and general purchasing questions. If you have additional questions that are not covered in this list, please contact us at sales@nsoftware.com and a member of our sales team will assist you.

 How is SecureBlackbox Licensed?

Depending on how you purchase, SecureBlackbox is licensed per developer or team. You can also choose between Perpetual Licenses and Subscriptions. In any case, licenses terms are covered in the End User License Agreement.

 How is EldoS and SecureBlackbox related to /n software?

SecureBlackbox was originally developed by EldoS Corporation and /n software (www.nsoftware.com) acquired EldoS's products in July, 2016. /n software is a leading provider of enterprise-class tools for Internet communications, security, and e-business development. SecureBlackbox is backed by the same excellence that customers have come to expect from /n software.

 What type of support options does SecureBlackbox offer?

  • Basic and Standard Support: We provide basic standard technical support via Helpdesk and forums. We do our best to answer the messages quickly, so you can get your job done. Support is prioritized in favor of people who have purchased the premium support package and the product in question. Basic Support is offered to those evaluating our products while Standard Support is included with a license purchase. Basic Support only covers the current version of the software while Standard Support covers previous versions. Standard support also includes confirmed bug fixes. Visit the Support Options page to initiate the support process.
  • Knowledge Base: Customers can also search the online Knowledge Base which includes commonly asked questions and their answers explained in a simple, straightforward manner in a fully searchable and easy-to-use online format. The Knowledge Base is located at www.secureblackbox.com/kb/.
  • Premium Support: We also offer an Annual Premium Support Contract. This option allows phone support for a single developer, priority in the support queue (you will receive a Premium Support number which will move your issue to the top of the support queue), access to unpublished demos, and limited source code analysis. The Annual Premium Support Contract can be purchased at any time, and the contract will last one calendar year from the date of purchase.

For a more detailed explanation of our support options, please visit www.secureblackbox.com/support/.

 I am using a trial, but I have some questions. Am I eligible for support?

Absolutely. Simply fill out the Technical Support Request form and one of our technical support team members will contact you in the order in which your request was received. This form is located at www.secureblackbox.com/support/submit.aspx.

 What forms of payment do you accept?

Your order can be placed in various forms:

  • Through our secure online order form using a Visa, MasterCard or American Express at www.secureblackbox.com/order
  • By phone at (800) 225-4190 (toll free) or (919) 544-7070,
  • Via wire transfer,
  • By company Purchase Order.

 How can I identify the credit card charge on my billing statement?

The credit card transaction will appear on your bill as "/n software".

 How do I place an order via wire transfer?

To pay by wire transfer, please follow these instructions:

  • Request bank & routing information from /n software. You will need to provide your bank with this information in order to initiate a wire transfer.
  • Select the package you want to order and note the price.
  • Complete our standard order form. Please make sure you include an email address and phone number on the order form.
  • In the comments section of the order form, please include any reference numbers the bank will provide you with.
  • We will email you the software immediately after our bank notifies us of the transfer. This may take anywhere from 24 hours to 3-4 business days, depending on how fast your bank sends the wire. Please do not inquire about your order status before making sure that your bank has completed the funds transfer.

Please note that some banks impose additional fees for wire transfers (telegraphic transfers). These additional costs are the responsibility of the purchaser.

 What information do you require on a Purchase Order?

We accept purchase orders from all Fortune 1000 companies. Simply fax the purchase order to (919) 928-5455, email it to sales@secureblackbox.com , or mail it to 101 Europa Dr, Suite 110, Chapel Hill, NC 27517, USA, and include the following information:

  • Bill To information including: Name, Company, Email, Billing Address, Phone Number, and Fax Number
  • Ship To information (cannot be a PO Box) including: Name, Company, Email, Shipping Address, Phone Number, and Fax Number
  • Requestors contact information (if different)
  • A Purchase Order Number that /n software can refer to when we send your accounts payable department an invoice
  • Product Part Number, & Product Name, Product Price, and Quantity Desired (located online at www.secureblackbox.com/order)
  • Shipping/handling: Please specify physical or electronic delivery. If you request physical delivery, please add shipping/handling charges to your order.

All Purchase Orders received before 4 PM EST will be processed the same day received during normal business hours: Monday-Friday 9 AM to 4 PM EST (excluding holidays).

 What are your terms of payment for purchase orders?

Unless alternative terms are negotiated prior to ordering, all payments to /n software are due upon receipt. Please contact our sales team at sales@nsoftware.com for additional questions regarding payment terms.

 Do you offer discounts on bulk purchases?

Yes, we offer some discounted bulk licensing options. To find out if your order qualifies, please contact our sales staff at sales@nsoftware.com.

 Do you offer special government pricing?

No, we do not offer discounted government pricing options.

 Can I purchase your software through a reseller?

/n software works closely with select resellers through our Value-Added Resellers Program. For more information please visit out reseller page located at www.secureblackbox.com/order/resellers.aspx

 I am a Reseller. Do you have special Reseller pricing?

We currently only offer special reseller pricing to resellers who are a part of our Value-Added Resellers Program. SecureBlackbox Value-Added Resellers actively market our software to their customers through website and print opportunities. If you are interested in joining our Value-Added Reseller Program, please contact sales@nsoftware.com. Be sure to include information about your company as well as a link to your website.

 Do I qualify for a free upgrade?

As a general rule, we provide free minor version upgrades for all our products. You can download the upgrade at www.secureblackbox.com/download/. If you have a SecureBlackbox Subscription, upgrades we release during your subscription period are free.

/n software will also provide a free upgrade to customers who purchase 30 days prior to any major software upgrade of the corresponding product. For any upgrade inquiries, please contact sales@nsoftware.com.

 Do I have to purchase an upgrade for my license?

No, you do not need to purchase an upgrade for your license; however, support for previous versions of SecureBlackbox may be limited. Our support team will try to provide assistance but priority is assigned to customers using the current software version.

 I lost my serial number and key. How can I obtain my license information?

Please contact our sales team at sales@nsoftware.com for your license information. In your request, please include the following information:

  • Name
  • Email address
  • Company
  • Address
  • Phone number

To expedite your request, please provide as many details concerning the original order as possible, including:

  • Purchase date
  • Name of the person who the license is registered under
  • Name of the original credit card holder
  • Company that the product was registered to
  • Email addresses provided during the original purchase
  • Confirmation number

 What happens if I find a bug in the software?

Please report all problems with the software directly on our Technical Support Request Form located at www.secureblackbox.com/support/submit.aspx. If there is a defect in our software, we will work to provide you with a solution as soon as possible.

 What is your company address and phone number?

SecureBlackbox
101 Europa Dr
Suite 110
Chapel Hill
NC 27517
USA

US: (800) 225-4190
INT: (919) 544-7070
FAX: (919) 928-5455

 How can I uninstall SecureBlackbox?

To uninstall, simply execute the product installer and follow the instructions to removed all product files from the machine. You can also use your operating system's uninstall procedures.